RADIX LITE LEGAL
Service policy
What you receive with a Radix Lite subscription and how service activation, renewal, cancellation, and support work.
Last updated: August 30, 2026
1. Subscription service
Radix Lite is a digital, business-to-business software service. Your selected plan provides access to the platform up to the router limit stated on your invoice, order, or plan description. Enterprise service scope, onboarding, and commercial terms may be set out in a separate written agreement.
2. Activation and delivery
After we receive payment and the information required to set up your service, we will provide account access or onboarding instructions electronically. Timing can vary where configuration, verification, migration, or custom onboarding is required. We will contact you using the email address or phone number provided with your order if we need additional information.
3. Billing and renewal
Subscriptions are billed in advance for the billing period shown at checkout or on your invoice. If recurring billing is enabled, you authorize recurring charges until you cancel. We will clearly present the recurring amount and billing frequency before payment. Price changes will apply only to a future billing period after notice, unless a written agreement says otherwise.
4. Cancellation
You can request cancellation by emailing [email protected] or sending a WhatsApp message from an authorized account contact. To avoid the next recurring charge, submit the request at least five business days before the renewal date. Unless otherwise agreed, cancellation stops future renewals and access continues until the end of the paid billing period.
5. Acceptable use and fair capacity
Use must remain within your purchased router capacity and comply with the Terms and Conditions. We may ask you to move to an appropriate plan where your active router count exceeds the plan limit. We may investigate and limit activity that creates a security risk, harms the platform, or materially affects other customers.
6. Support
For account, billing, or service questions, contact us at [email protected] or WhatsApp. Please include the account name, relevant router or service details, and a description of the issue. Support availability and any priority service are governed by your plan or written agreement.