RADIX LITE LEGAL
Service policy
How Radix Lite account credits, digital delivery, service activation, and support work.
Last updated: August 30, 2026
1. Credit-based service
Radix Lite is a digital, business-to-business software service. Customers purchase account credits and use them for enabled credit-charged actions and services. Available actions, service details, and the effective credit charge are shown in the workspace before confirmation. Custom scope, onboarding, and commercial terms may be set out in a separate written agreement.
2. Credit purchase and delivery
Credit packages are paid for in PKR through hosted checkout. Credits are added electronically only after we receive verified payment confirmation from the payment provider. A payment redirect or customer return alone is not treated as payment confirmation. The workspace credit history records the resulting top-up and relevant transaction reference.
3. Service activation
When an account holder confirms a credit-charged action, Radix Lite displays the applicable credit charge and deducts the amount from the available balance. Service delivery may include workspace access, generated instructions or RouterOS scripts, account records, or other digital information appropriate to the selected service. Timing can vary where configuration, verification, migration, or custom onboarding is required.
4. No recurring subscription
Radix Lite does not require a recurring subscription plan for ordinary workspace use. Customers purchase credits when needed. Some digital services may have a stated duration, renewal option, or expiry date; those details are shown before activation in the workspace.
5. Acceptable use and fair capacity
Use must comply with the Terms and Conditions. We may investigate and limit activity that creates a security risk, harms the platform, or materially affects other customers. We may decline, suspend, or revoke a service where there is insufficient credit, a security concern, misuse, or unlawful activity.
6. Support
For account, credit, payment, or service questions, contact us at [email protected] or WhatsApp. Please include the account name, relevant router or service details, and a description of the issue.