Privacy policy

1. Who we are

Radix Lite provides network-operations software for managing routers, subscribers, access services, and related operational workflows. In this policy, “we”, “us”, and “Radix Lite” mean the provider of the service at Khara Road Kasur, Punjab Pakistan.

2. Information we collect

We collect information you provide when you contact us, create an account, request a quote, or use the service. This may include your name, business name, email address, phone number, billing details, and support messages.

When an authorized user uses Radix Lite, the service may process operational information needed to perform the requested functions, such as router identifiers and connection settings, user or subscriber records, voucher details, network activity, audit events, and device or browser information.

3. How we use information

We use information to provide, secure, operate, support, and improve Radix Lite; administer subscriptions and payments; communicate about service matters; prevent abuse; and meet applicable legal obligations. We do not sell personal information.

4. Sharing and service providers

We share information only when necessary to provide the service, process a payment, respond to a lawful request, protect rights and security, or complete a business transfer. Providers that process information for us must use it only for the services they provide to us.

5. Security and retention

We use reasonable technical and organizational safeguards appropriate to the nature of the information. No online service can guarantee absolute security. We retain information only for as long as needed for the purposes above, our legitimate business records, or legal requirements.

6. Your choices

You may request access, correction, or deletion of personal information that we hold about you, subject to applicable law and service requirements. Account owners are responsible for managing the information and permissions of their own users. Contact us using the details below to make a request.

7. Changes and contact

We may update this policy as our service or legal obligations change. The current version will be published on this page. For privacy questions, email [email protected].